ISO/IEC 27018 Protection of Personally Identifiable Information in the Cloud

Overview

Our ISO/IEC 27018 consultancy services support organisations in implementing controls and practices to protect personally identifiable information (PII) processed in public cloud environments.

CCIS works closely with organisations to translate ISO/IEC 27018 requirements into practical cloud privacy controls, helping teams strengthen governance over personal data, clarify responsibilities in cloud services, and demonstrate responsible handling of PII in a structured and sustainable manner.

What is ISO/IEC 27018?

ISO/IEC 27018 is an international code of practice that provides guidance for protecting personally identifiable information (PII) in public cloud computing environments.

The standard builds on ISO/IEC 27001 and ISO/IEC 27002 by introducing privacy‑specific controls applicable to cloud service providers and cloud service customers. It helps organisations define responsibilities for PII processing in the cloud, manage data securely throughout its lifecycle, and ensure transparency and accountability in cloud‑based personal data processing.

Benefits of ISO/IEC 27018

Implementing ISO/IEC 27018 helps organisations strengthen privacy protection for personal data processed in public cloud environments.

Organisations benefit from clearer governance over cloud PII processing, improved transparency in how personal data is handled, and stronger controls to prevent misuse or unauthorised access. ISO/IEC 27018 also enhances confidence among customers, partners, and stakeholders by demonstrating a structured and responsible approach to cloud privacy management, while supporting alignment with privacy and data protection expectations.

Our Consultancy Approach

At CCIS, we provide practical and structured consultancy services tailored to your organisation’s size, industry, and operational context.

Our consultancy covers the full lifecycle of implementation, including an initial gap analysis to understand current practices, support for management system design and documentation, guidance on implementation and record‑keeping processes, practical training and awareness for relevant personnel, internal audit support, and assistance in preparing for certification or assessment.

We continue to support organisations beyond certification to help ensure management systems remain effective, compliant, and audit‑ready as business needs and requirements evolve. Our focus is on effective implementation and long‑term sustainability, not documentation created solely for audit purposes.

Why Choose CCIS?

CCIS is an established ISO consultancy firm with a long‑term focus on building practical and sustainable management systems. Our approach emphasises real‑world implementation, strong project control, and ongoing support-helping organisations achieve certification with systems they can confidently maintain over time.

• Established ISO consultancy firm since 1992, with over 30 years of experience
• Practical “write what you do, do what you write” implementation approach
• Strong project management to ensure on‑time certification
• Focus on building systems your team can understand, implement, and maintain
• Long‑term support beyond certification, not short‑term consultancy

Ongoing After‑Sales Support & Maintenance

Certification is not the end of the journey. As business needs, regulatory expectations, and organisational scope evolve, ongoing support is essential to ensure management systems remain effective and relevant.

Our after‑sales support helps organisations maintain compliance, effectiveness, and audit readiness over time. This includes support for surveillance and re‑certification audits, assistance in addressing audit findings and corrective actions, updates to management systems when business processes or scope change, and ongoing advisory support to drive continual improvement.

We work with organisations as a long‑term partner, supporting the sustainability of management systems beyond initial certification rather than providing one‑off consultancy.

Start your ISO/IEC 27018 journey today

Ready to strengthen your organisation’s management system and achieve ISO certification?

Book a consultation or contact us today to learn how our ISO consultancy and after‑sales support can help your organisation achieve effective, sustainable certification.